How to Unlink MPesa From PayPal

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how to unlink MPesa from PayPal

Last updated on January 8, 2026

If you want to unlink MPesa from PayPal, the fastest way is to open the M-PESA app, go to Global Payments, select PayPal , and tap Unlink account. The disconnection occurs instantly, and your PayPal profile will no longer appear in M-PESA services.

Many Kenyans remove the link when changing numbers, updating their PayPal email, or tightening account security, but a common question still comes up: what actually happens after you unlink, and can you reconnect later without issues?  This guide explains every step and shows what to expect before and after you unlink MPesa from PayPal.

You may need to unlink your M-Pesa number from PayPal if:

  • You changed your Safaricom line
  • Your PayPal name doesn’t match your new line
  • You want to fix linking errors
  • You are switching to a new PayPal account
  • You want to refresh the PayPal Mobile Money connection

These are the official steps used in Kenya:

  • Go to the PayPal Mobile Money with M-Pesa website.
  • Log in using your PayPal email and password.
  • On the homepage, find your linked M-Pesa number.
  • Click Unlink or Remove Number.
  • Confirm the action to disconnect your Safaricom line.
  • Your M-Pesa number is now removed from PayPal.

If the button doesn’t appear on the website, try this:

  • Log in to your PayPal account directly.
  • Go to Settings.
  • Open the Payments tab.
  • Look for connected apps like Thunes or Mobile Money.
  • Remove or revoke access.
  • Refresh the PayPal Mobile Money website and re-link your new number.

You may not see the unlink button because:

  • Your PayPal identity verification is incomplete
  • Your name on PayPal does not match your M-Pesa registration
  • You recently linked the number, and PayPal has a temporary lock
  • You have a pending withdrawal
  • PayPal is reviewing your account for security reasons
  • Fix the issue and try again.

What Happens After Unlinking?

Once you unlink M-Pesa from PayPal:

  • You cannot withdraw from PayPal to M-Pesa
  • You cannot deposit from M-Pesa to PayPal
  • Your old Safaricom number is not connected anymore
  • You can link a new number instantly
  • No transaction history is deleted

Yes. Just return to the PayPal Mobile Money website and link your new Safaricom line. The process takes less than two minutes.

FAQs

1. How do I remove a linked account from PayPal?

Go to PayPal Settings → Payments → Manage automatic payments → Remove the service.

No. You must use the PayPal Mobile Money website.

3. Why can’t I remove my M-Pesa account from PayPal?

Your account may be under review, or your name may not match Safaricom records.

Yes. Just repeat the linking steps again.

5. Does unlinking affect PayPal balance?

No. Your PayPal account balance stays unchanged.

If you want to connect your new Safaricom line, see our guide on how to link PayPal to MPesa with simple step-by-step instructions.

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